QuickBooks Payroll Keeps Turning Off

Why QB Payroll Turns Off By Itself

QuickBooks Payroll was initially setup by Intuit after the company got the favorable report regarding the need of payroll process by the users all across the globe. Earlier a small functionality of payroll was included in the accounting software – QuickBooks, which was later stopped to welcome a full-fledged Payroll process that can be employed by QuickBooks users as an add-on application.

However as with every other software even QuickBooks payroll do end up causing issues for the user due to errors and glitch. One of the most common errors is that QuickBooks Payroll stops working and switches off on its own. Detailed information can be found on Intuit QB Payroll Customer Service .

Causes Behind QuickBooks Payroll Stopped Working

The software needs to get fixed as soon as possible for the payroll to work as smoothly as possible without losing any precious time. For those using payroll subscriptions in tandem with QuickBooks software, it is quite possible that the error has occurred due to some issue with QuickBooks software only. The most common resolution is to fix the installed QuickBooks which can actually resolve many of the issues faced. In order to run the steps mentioned below it is imperative to stop QuickBooks from running.

How to Fix QB Payroll Shut Down Automatically

Furthermore the steps mentioned is in accordance with specific operating system – Windows Vista, Windows 7, Windows 8 and Windows 10 and the reference of Installation Wizard is one for running repair and not for installation purposes:

  • Close the QuickBooks software and keep a backup of company file in use.
  • Go to start icon and select it followed by locating and clicking on Control Panel option.
    • For users with Windows 8 – After clicking on Start, in the space provided for Search type in ‘Control Panel’. Different set of results will be showcased. Click on the folder labeled ‘Control Panel’.
  • In the window of Control Panel, search and click on Programs and Features option and then on ‘Uninstall a Program’ (if needed).
  • In case the above options are not visible, then go to Programs and from the menu select Program Features.
  • Next step is to look for QuickBooks from the list of programs installed on the system and select the option Uninstall / Change.
  • When the user is prompted about being confirmed regarding the step, then click on Continue followed by Next tab.
  • Lastly select Finish option and restart the system for the process to complete.
  • There are times when while the repair process is going on, the user might encounter messages from the software stating – ‘Files in Use’. In such scenario it is recommended to follow steps below:
  • Click Ignore (as the reboot is required), and then click on OK.
  • The user might have to click on tab – Ignore number of times. After this the repair process will continue.
  • In case the Ignore tab is not available, then click on Close. After the repair is completed, user is recommended to restart their computer system.

Another process to follow after completing the above one is to again validate the service key of their QuickBooks Payroll in order to refresh it.

For this process follow the instructions detailed below:

  • Go to Employees section after opening the QuickBooks Payroll software.
  • Select the option from the menu labeled – My Payroll Service.
  • Under this tab select the option called Manage Service Key.
  • In the lower half of the screen, in the left side, locate Edit button and click on it.
  • Select the option Next.
  • Lastly on Finish.

Once the process is over user will be shown a message stating –

“You’ve retrieved the latest payroll update and validated your Payroll subscription.”

Need Professional Help?
accountingerror customer support

Get Expert’s Advice to Fix Your Payroll & Bookkeeping Problems


  1. Why does my QuickBooks Payroll keep turning off?

    There are so many issues due to which QuickBooks Payroll keeps turning off such as network connectivity problems, corrupted or damaged installation files. But to avoid these kinds of errors, clear the cache and cookies in the web browser to delete stored internet files.

  2. How would I be able to fix the QuickBooks Payroll errors?

    Click on the Help menu and then select the “QuickBooks” and then hit the CTRL + ALT +Y key simultaneously. Moving forward with on-screen guidelines to view the employee details window. Then, choose the employee but make sure that was not paired. Double-click on the employee’s name and then review the adjustment details. Hit the Ok button to finish the program.

  3. How would I activate the Payroll in the QuickBooks Desktop?

    Go to the Employees menu and then choose the “Payroll” button. Click on the “Service Key” in case, if you have an existing payroll membership. Hit the click on Add and then enter the Service key and then click on the Finish button and you are all done with this program.

Leave a Comment

Report an Issue